At Steroids Outlet, we are committed to delivering high-quality products and a seamless customer experience. However, we understand that unforeseen issues may occur. Please review our refund policy below, which outlines our approach to specific situations:
In the event that a product arrives damaged, we kindly request that you provide photographic evidence of the damage. Upon verification, we will promptly arrange for a replacement product to be shipped or issue a full refund for the damaged product, based on your preference.
If your order has not been delivered within the expected time-frame, please notify us, we will then chase this up personally to ensure that it is/ isn’t moving along as it should. After confirming the non-delivery, we will either resend the product or provide a full refund, ensuring your satisfaction.
Should you receive an incorrect item, please provide photographic proof of the product received. Once confirmed, we will take immediate action to rectify the issue by shipping the correct item or processing a refund for the erroneous product.
If you believe the product is ineffective, we ask that you provide relevant documentation or personal test results to support your claim. Refunds will only be issued after careful review and confirmation of the product’s ineffectiveness. However we batch test every product we sell to insure its authenticity and to ensure our buyers that their product is safe and effective.
If you believe that the product you received is not authentic, please provide lab reports or other verifiable proof. Upon receiving this documentation, we will do everything within our power to rectify the situation, either by reshipping the product again or issuing a full refund. We have never sold any fake products, nor do we ever get any complaints on this matter.
Due to the nature of our products, we are unable to accept returns in cases where you no longer wish to keep the product. As such, no refunds will be issued for products that are no longer wanted after purchase.
If you have any questions or require assistance, our customer service team is here to help and ensure your experience with us is satisfactory.
Thank you for choosing Steroids Outlet.
